Product, sales, customer success, nonprofits, events. Different jobs, same problem: the answer is sitting in a call nobody listened to again. UpSight finds it and shows you the quote.
You talk to customers every week. You still argue about the roadmap from memory. The quote that would settle it is in a recording nobody watched again.
Upload your interview recordings, call transcripts, and survey answers. UpSight pulls out the key quotes, tagged with who said them and when, and groups them into patterns across all your conversations. Ask what people keep asking for and get the answer with the quotes behind it.
A roadmap where every item links to the customers who asked for it.
The discovery call happens. By proposal time the details are gone. Your rep remembers the mood, not the exact objection or the words the buyer used.
Every sales call becomes searchable quotes. When a buyer says something that matters, like “send us a proposal for the enterprise team,” UpSight pulls it out and turns it into a follow-up or a task, each linked to the quote.
Deals, tasks, and follow-ups that trace back to what the buyer told you.
You have hundreds of donor conversations a year. The ask that landed and the story that moved someone live in one gift officer's memory, or in a call nobody wrote up.
Donor calls, check-ins, and event follow-ups go into one place. UpSight pulls the key quotes and groups them: which message lands, what almost caused a lapse, what people said when they gave again. You can search every conversation, even after staff turn over.
A clear picture of what your donors respond to, in their own words.
New customers stall in week one. Nobody notices until they are gone. The reason is sitting in a support ticket or an onboarding call nobody reviewed.
Add each onboarding call, week-one survey, and support note as it comes in. UpSight pulls out the friction points, tagged by who said them, and spots repeats like “setup takes too long” across all new customers, so your product team sees the pattern instead of a transcript.
The top three things slowing down new customers, with the quotes to back it up.
Your score went up or down. Nobody can say why. Was it the product update, response time, or support tone? A number on a dashboard does not explain itself.
Send a short survey from UpSight. When an answer needs it, the survey asks a follow-up question, the way a good interviewer would. Every answer links to the person who gave it, and UpSight groups the answers into what delights people and what frustrates them, account by account.
A score that comes with the quotes that explain it.
A customer leaves. The exit interview, if you get one, is the first time you hear the real reason. By then it is too late for that account and the next ten with the same complaint.
UpSight reads each check-in, renewal call, and survey answer as it happens. It pulls out the early warning signs and groups them across accounts, so you see the pattern while there is still time to act on it.
A list of at-risk accounts, each with the quote that put them there.
The event ends. Now you owe sponsors a recap and yourself a plan for next time. The best moments are spread across recordings, feedback forms, and your memory.
Session recordings, attendee interviews, and feedback surveys go into one place. UpSight pulls the highlights: the exact quote, who said it, and a clip you can drop into a sponsor deck. Surveys ask follow-up questions, so you learn more than a star rating. Feedback is grouped into what people loved and what to fix.
A sponsor recap with real quotes and clips, and a plan for next year built from what attendees said.
I built UpSight for small teams that do the talking themselves. Whichever problem brought you here, the first step is the same. Upload a few calls and ask your question.